Terms of Service

1. Services Provided

OrderAble provides a white-label, web-based restaurant ordering platform that enables end users ("Customers") to browse menus, place orders, and complete payments at participating restaurants. The Platform includes:

• Menu browsing and ordering interface
• Cart management and order review
• Payment processing (via Stripe, Inc.)
• Order confirmation and status notifications

2. Accessibility Commitment and Shared Responsibility

2.1 OrderAble Platform Components

OrderAble is committed to maintaining its core Platform — including navigation, cart, checkout, and confirmation interfaces — in substantial conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and applicable requirements under Title III of the Americans with Disabilities Act (ADA). OrderAble maintains an Accessibility Conformance Report (ACR) documenting this conformance, available at /accessibility/acr.

2.2 Operator-Controlled Content

Operators are solely responsible for the accessibility of content they upload, configure, or publish through the Platform, including but not limited to:

• Menu item names, descriptions, and pricing
• Food photography and image content
• Dietary flag labels and allergen information
• Promotional banners, announcements, or custom text
• Any third-party embedded content

Operators warrant that all content they submit complies with applicable accessibility laws, including WCAG 2.1 AA image alt text requirements and color contrast standards for any custom styling.

2.3 Third-Party Payment Processing

Payment processing is provided by Stripe, Inc., a third-party service. OrderAble does not control the accessibility of Stripe's embedded payment interface and is not liable for accessibility barriers within Stripe's widget. Customers encountering barriers in the payment flow should contact Stripe at stripe.com/accessibility or may contact OrderAble to arrange an alternative payment method.

3. Operator Indemnification

Operator agrees to defend, indemnify, and hold harmless OrderAble Inc., its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

1. Any accessibility claim, complaint, or lawsuit brought by any Customer, regulatory body, advocacy organization, or other third party arising from content uploaded, configured, or published by Operator through the Platform;
2. Operator's failure to provide accessible menu content, images, or descriptions in compliance with WCAG 2.1 AA or applicable law;
3. Any misrepresentation by Operator regarding the accessibility of its products or services;
4. Operator's violation of any applicable federal, state, or local law, including the ADA, Section 508, or the Rehabilitation Act.

This indemnification obligation shall survive termination of these Terms and applies regardless of whether the claim is meritorious.

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ORDERABLE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES.

OrderAble's total cumulative liability to any party for any claims arising out of these Terms or the Platform shall not exceed the greater of (a) the amounts paid by Operator to OrderAble in the twelve months preceding the claim, or (b) one hundred dollars ($100).

5. Accessibility Warranty Disclaimer

THE PLATFORM IS PROVIDED "AS IS" WITH RESPECT TO ACCESSIBILITY CONFORMANCE. WHILE ORDERABLE MAKES COMMERCIALLY REASONABLE EFFORTS TO MAINTAIN WCAG 2.1 AA CONFORMANCE OF ITS PLATFORM COMPONENTS, ORDERABLE DOES NOT WARRANT THAT THE PLATFORM WILL BE FREE FROM ALL ACCESSIBILITY BARRIERS AT ALL TIMES OR THAT IT WILL MEET THE SPECIFIC ACCESSIBILITY REQUIREMENTS OF ANY PARTICULAR USER. ORDERABLE'S SOLE OBLIGATION UPON NOTICE OF AN ACCESSIBILITY BARRIER IS TO USE COMMERCIALLY REASONABLE EFFORTS TO REMEDIATE THE BARRIER WITHIN A REASONABLE TIMEFRAME.

6. Reporting Accessibility Issues

If you encounter an accessibility barrier on the Platform, please contact us at accessibility@orderable.app. We will acknowledge your report within 2 business days and provide a remediation timeline within 10 business days.

Operators who receive accessibility complaints from their Customers must forward such complaints to OrderAble within 5 business days if they concern Platform components, or handle such complaints directly if they concern Operator-controlled content.

7. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved by binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

8. Modifications to Terms

OrderAble reserves the right to modify these Terms at any time. We will provide at least 30 days notice of material changes via email or prominent notice on the Platform. Continued use of the Platform after the effective date of modified Terms constitutes acceptance.

9. Contact